So that we can provide a better level of service, we do not use forms or any other kind of “enote” system for our returns procedure. Should you find that a product you have purchased from chillblast develops a fault, please contact us by email using

returns@chillblast.com

Please include all relevant information, which may include, but is not restricted to:

Your Name
Your Order ID
Your system specification
The product purchased
A detailed description of the fault

As a first resort, we will always try to solve the issue by offering technical advice. This solves at least 90% of issues, meaning no return is necessary. If it becomes apparent that the product is faulty and needs to be replaced, we will issue an RMA number via email.  

DO NOT send back packages without a valid RMA number, as we will have no way of tracking either the progress of your return, or who sent the item. Packages returned without an RMA number will be rejected and returned to the sender.